Terms of sale

These terms set out the rights and obligations of the parties in connection with the distance sale of services offered by Co-Sport to members of the platform, whether consumers or professionals.

In the event of a conflict, they prevail over the terms of use in everything concerning price, ordering, payment, withdrawal, warranty and refunds.

The seller is the publisher of the platform, whose company name, legal form, registered address, registration number, VAT number and contact details appear in the legal notice, to which express reference is made.

Three kinds of transaction coexist on the platform, and they do not follow the same rules:

As of today, all platform features are available free of charge: no subscription is billed. These terms nevertheless apply to coaching services and will govern subscriptions as soon as they go live.

No amount will ever be charged to you without the price, duration and renewal terms having been presented to you clearly, and without you having expressly confirmed your order.

Prices are shown in euros and include all taxes.

• The applicable price is the one displayed when the order is confirmed.
• The total amount to pay is shown before payment; no service fee is added to it.
• Any price change to an ongoing subscription is notified to you at least one month before it takes effect, with the option to cancel free of charge.
• Any delivery costs for an item sold between members are agreed directly between them and do not pass through Co-Sport.

The ordering process has five steps:

• Selecting the service, with its main characteristics and price displayed.
• Reviewing the summary, which lets you correct any mistakes.
• Accepting these terms of sale.
• Confirming the order, which entails an obligation to pay.
• Paying through the payment provider.

A confirmation email summarising the order is sent to you. The contract is formed when that confirmation is received.

Payment is made online at the time of the order.

• Transactions are handled by an authorised payment provider, identified in the legal notice and in the privacy policy.
• Co-Sport never has access to your full card number, which is neither transmitted to nor stored on its servers.
• If the payment is declined, the order is not confirmed and the service is not provided.

If you are a consumer, you have fourteen days from the conclusion of the contract to withdraw, without having to give a reason or bear any penalty.

• Withdrawal is exercised by any unambiguous statement sent to our contact address, or using the standard form.
• The refund is made no later than fourteen days after your request is received, using the same payment method.
• For a coaching session booked on a specific date, cancellation is also subject to the notice period agreed with the coach, described below.

Important exception: for a digital service supplied immediately, the right of withdrawal is lost once you have expressly requested immediate performance and acknowledged losing that right. This request is presented to you separately at the time of the order; failing that, the fourteen-day period applies in full.

A standard withdrawal form is available on request from our contact address.

The subscription runs for the term chosen and renews automatically unless cancelled.

• You may cancel at any time from your settings, in a few clicks and without contacting support.
• Cancellation takes effect at the end of the current period, which has already been paid for; access remains open until then.
• An annual subscription is subject to the statutory reminder before renewal, with the option not to renew.
• Deleting your account terminates the subscription.

The session is provided by the coach, under their sole professional responsibility.

• Time slots, price and the location or format of the session are set and displayed by the coach before booking.
• When Co-Sport brought the client (they found the coach through search, the map, the feed or the coach's public profile), a commission is due on the price of sessions paid during a limited period starting from the first payment; for a client the coach brought in themselves, no commission is due. The rate and the period are shown to the coach in their space before any sale (15% for 30 days as of these terms). The commission is payable by the coach: it is never added to the price paid by the client.
• The client may cancel free of charge up to the notice period set by the coach and shown before payment (24 hours before the session, unless the coach chose another period): they are then refunded in full, automatically. Beyond that, the session may remain payable; the coach may nevertheless refund it in whole or in part.
• If the coach cancels or fails to deliver the session, the amount paid is refunded in full.

Second-hand equipment and bib listings are sales between private individuals.

• Co-Sport hosts the listing and connects members; it is involved neither in forming nor in performing the contract.
• The seller warrants that they own the item, describe its condition faithfully, and comply with the organiser's rules in the case of a bib.
• The statutory warranties of conformity and against hidden defects do not fall on Co-Sport; between private individuals, only the hidden-defects warranty applies.
• A listing that breaches the law or the terms of use is removed and may lead to a sanction.

Never settle a transaction between members outside the arrangements provided for, and be wary of any request for payment by instant transfer, prepaid voucher or external link: these are the most common fraud patterns on listings of this kind.

For services sold by Co-Sport, you benefit from the warranties provided by law:

• The statutory warranty of conformity, which allows you to have the digital service brought into conformity or, failing that, to obtain a price reduction or termination of the contract.
• The warranty against hidden defects, which allows you to obtain termination of the contract or a price reduction.

For a subscription, an invoice is issued for each payment and remains available from your account. For a coaching session, Co-Sport gives you a payment receipt; invoicing the service is the coach's responsibility, as the seller. Accounting records are kept for ten years, as required by law, including after the account is deleted: they are then detached from your profile and stored outside the service.

Our liability for the services sold is assessed under the general law. Nothing in these terms limits the rights granted to consumers by law, in particular as regards statutory warranties, or excludes our liability in the event of gross negligence or personal injury.

Any complaint must first be sent to our contact address, given in the legal notice. We undertake to acknowledge receipt and to reply.

Failing a satisfactory outcome, and if you are a consumer, you may refer the matter free of charge to the consumer mediator whose details appear in the legal notice, within one year of your written complaint.

The European Commission also provides an online dispute resolution platform, accessible from its official website.

These terms are governed by French law. If you are a consumer resident in another European Union country, you retain the benefit of the mandatory provisions of your country of residence and the right to bring proceedings before the court of your domicile.

This appendix applies to any professional who uses the Co-Sport coach space (the "coach"). For the data of their clients and prospects that the coach records and manages in that space, the coach is the controller and Co-Sport acts on the coach's behalf as a processor within the meaning of Article 28 GDPR (and of Article 9 of the Swiss Federal Act on Data Protection for a coach established in Switzerland). Data that a client enters in their own Co-Sport account remains processed by Co-Sport as controller, under its privacy policy. By accepting these terms, the coach enters into this agreement with Co-Sport.

• Instructions: Co-Sport processes this data only on the coach's documented instructions, namely these terms and the settings the coach makes in their space. If an instruction appears to infringe data protection law, Co-Sport informs the coach immediately (Article 28(3)(a) and last subparagraph).
• Confidentiality: the people authorised to process this data at Co-Sport are bound by confidentiality (Article 28(3)(b)).
• Security: Co-Sport applies the measures described in the "Security" article of its privacy policy (Article 28(3)(c) and Article 32).
• Sub-processors: the coach authorises Co-Sport to use the providers listed in its privacy policy ("Recipients and processors"), bound by the same obligations. Co-Sport informs the coach of any addition or replacement at least 30 days in advance, by email or in their space; the coach may object by ceasing to use the coach space (Article 28(2) and (4)).
• Data subject rights: the coach space allows the information entered to be viewed and corrected; Co-Sport carries out within one month any erasure or copy request the coach passes on, and forwards to the coach without delay any request it receives directly from one of the coach's clients about this data (Article 28(3)(e)).
• Breaches and impact assessments: in the event of a data breach affecting the coach's clients, Co-Sport notifies the coach without undue delay, and at the latest 48 hours after becoming aware of it, with the information available; on request, it helps the coach carry out an impact assessment (Article 28(3)(f) and Articles 33 to 36).
• End of service: when the coach's account or coach profile is deleted, their clients' data is erased from the platform; on a request made before that deletion, Co-Sport returns it to the coach in a structured format (Article 28(3)(g)).
• Demonstration and audit: Co-Sport makes available to the coach the information needed to demonstrate compliance with these obligations and allows audits, at reasonable intervals and announced in advance, carried out by the coach or by an auditor bound by confidentiality whom the coach appoints (Article 28(3)(h)).

As controller, the coach decides why they record their clients' data, ensures there is a legal basis, informs their clients (Articles 13 and 14 GDPR), obtains their explicit consent before recording any health data, and enters only what their services require.

In the event of any conflict between this appendix and the rest of these terms, the appendix prevails for everything relating to the coach's clients' data.